My One Year in New Air India
When I first joined Air India in March 2024, I was optimistic about the changes that Tata Group's acquisition could bring. The shift from legacy Air India to a new, revamped airline seemed promising, and I believed it would be a great opportunity to be part of this transformation. However, as I settled into my role, I began to observe a few realities that were different from my initial expectations. One of the first things I noticed was the effort Tata was making to modernize the airline. New IT portals and systems were introduced to help staff become more tech-savvy and align with the airline's broader vision of growth. While this was a step in the right direction, the working culture remained slow to shift. Many staff members were still adjusting to the new systems, and in stations like Kathmandu, where there is self-handling, it was even more challenging to address the needs of over 70 staff members. This created a sense of confusion among the team, as the rapid changes le...